Overview
At NIBAAS, we understand that plans can change. That's why we offer multiple cancellation options to give you flexibility when booking accommodations across Bangladesh. Each property listing displays its specific cancellation policy, which can range from flexible to moderate to strict.
This page explains how our cancellation policies work and what you can expect when you need to cancel a reservation.
Cancellation Policy Types
Flexible
Most forgiving option for guests. You can cancel your stay and receive a full refund up to the cancellation deadline.
- Full refund: Cancel anytime before check-in for a complete refund
- Deadline: Cancellations accepted up to 24 hours before check-in
- Refund timeline: Processing within 5-7 business days
Moderate
Balanced approach offering fair terms for both guests and hosts. Partial refunds apply based on cancellation timing.
- Full refund: Cancel 7 days or more before check-in
- 50% refund: Cancel 3-7 days before check-in
- No refund: Cancel less than 3 days before check-in
- Refund timeline: Processing within 5-7 business days
Strict
Most restrictive option, typically offered for popular properties or special rates. Limited refund availability.
- Full refund: Cancel 14 days or more before check-in
- 30% refund: Cancel 7-14 days before check-in
- No refund: Cancel less than 7 days before check-in
- Refund timeline: Processing within 5-7 business days
How to Cancel Your Booking
- 1
Go to Your Bookings
Sign in to your NIBAAS account and navigate to "My Bookings" or "Guest Dashboard"
- 2
Select the Reservation
Find the booking you wish to cancel and click on it to view the details
- 3
Click Cancel Booking
Select the "Cancel Booking" option. You'll see the cancellation policy and potential refund amount
- 4
Confirm Cancellation
Review the refund details and confirm your cancellation request
- 5
Receive Refund
Your refund will be processed to your original payment method within 5-7 business days
Important Details
Cancellation Deadline
Cancellation deadlines are based on the property's local time zone. Make sure to cancel before the specific time on the date of the deadline to receive any applicable refund.
Service Fee
The NIBAAS service fee is non-refundable. However, cleaning fees and other charges may be refundable depending on the cancellation policy type and timing.
Refund Processing
Refunds are processed to the original payment method. Your bank may take 3-5 additional business days to reflect the refund in your account.
Host Cancellations
If a host cancels your reservation, you'll receive a full refund including the service fee, plus a travel credit for 50% of the nightly rate.
Frequently Asked Questions
Can I cancel a reservation after the cancellation deadline?▶
No, cancellations submitted after the cancellation deadline are not eligible for refunds according to the property's cancellation policy. However, you can still contact the host to discuss your situation.
What if I need to cancel due to an emergency?▶
We understand emergencies happen. Please contact our support team as soon as possible. While we cannot override the cancellation policy, we may be able to help find alternative solutions or communicate with the host on your behalf.
How long does it take to receive my refund?▶
Refunds are processed within 5-7 business days from the cancellation date. Your bank may take an additional 3-5 business days to deposit the funds. You can track your refund status in your booking details.
Can the host cancel my booking?▶
Yes, but only for specific reasons like safety concerns or breach of house rules. If a host cancels, you receive a full refund including the service fee, plus a travel credit for 50% of the nightly rate as compensation.
What if I partially cancel my stay?▶
If you need to shorten your stay, please contact the host directly. They may be able to modify your reservation. If a modification isn't possible, you'll need to cancel and rebook if needed.
Need Help?
If you have questions about a specific cancellation or need assistance with your booking, our support team is here to help.