Safety Information
Everything you need to know to stay safe as a guest or host on Nibaas.
Your Safety is Our Priority
At Nibaas, the safety and well-being of every guest and host is at the heart of everything we do. We have built trust-based systems, verified identity checks, and clear community standards to ensure every stay is safe, comfortable, and enjoyable.
Identity Verification
All hosts on Nibaas are required to complete identity verification before listing a property. We verify government-issued IDs (NID or passport) to confirm that every host is who they say they are. Guests are also encouraged to complete profile verification for a safer community experience.
Secure Payments
All payments on Nibaas are processed securely through our platform. We support bKash, Nagad, Rocket, bank cards, and bank transfers — all encrypted end-to-end. Never pay a host outside the Nibaas platform. We will never ask for your full card number, PIN, or OTP over phone, email, or chat.
Reviews & Transparency
Our two-way review system lets guests review hosts and hosts review guests after every stay. This creates accountability and transparency across the entire platform. Only verified guests who have completed a stay can leave a review, so you can trust what you read.
Safe Stays
Before booking, review the property's house rules, amenities, and location carefully. Listings must not contain hidden cameras in private spaces — this is strictly prohibited and grounds for immediate removal. If you discover a hidden recording device during your stay, leave immediately and contact us.
Anti-Discrimination Policy
Nibaas is committed to being an inclusive platform. Discrimination based on race, religion, nationality, gender, disability, or any other characteristic is strictly prohibited. Every person deserves dignity and respect. Violations of this policy may result in permanent account suspension.
Reporting Concerns
If you experience or witness anything that makes you feel unsafe — including suspicious listings, fraudulent messages, or inappropriate host behaviour — please report it immediately through our Help Centre. Our Trust & Safety team reviews all reports within 24 hours.
Contact & Support
Our support team is available every day to assist with safety concerns, disputes, and urgent matters. Reach us via the Help Centre in the app, or send a message to our support inbox. For urgent matters, use the "Urgent" category when submitting your request for priority handling.